Membership Terms and Condition


Welcome to Veraccom the home of “Verified Holiday Accommodation” providers. Only those holiday accommodation providers that pass our verification process will gain membership.

All successful Veraccom membership applicants are bound by the following set of terms and conditions while their membership is valid. We actively request that you read through all of the requirements below including any linked attachments that also form part of these terms and conditions before you submit your application. Compliance with these conditions is your responsibility.

Website Disclaimer

The website Disclaimer forms part of these terms and conditions and therefore all members and non-members will comply fully with this disclaimer.

Code of Conduct

The member’s code of conduct forms part of these terms and conditions, and therefore all members will comply fully with the code.

Best Practice Guidance

The member’s best practice guidance forms part of these terms and conditions, and therefore all members will comply fully with this direction.

Privacy Policy

All members are required to study and comply with our privacy policy at all times. 

Definition of Terms

The following list is definitions of our terms used in these terms and conditions:

  • Services - Those services that are made available to Members by Veraccom from time to time as part of the member benefits package
  • Listing - A web page or web pages on our on our website and other websites that host photographic and descriptive information regarding your holiday home rental on offer to the general public. This information is viewed and fully searchable by the public.
  • Agreement – A bound agreement between you and Veraccom.
  • Us, We - Refers to Veraccom
  • You, Your - Refers to the member

Website Disclaimer

The website Disclaimer forms part of these terms and conditions, and therefore all members and non-members will comply fully with this disclaimer.

Code of Conduct

The member’s code of conduct forms part of these terms and conditions, and therefore all members will comply fully with the code.

Best Practice Guidance

The member’s best practice guidance forms part of these terms and conditions, and therefore all members will comply fully.

Cooling Off Period

We offer seven working days as a cooling off period for new members, valid from the day your application is received.

During this period, you can cancel your subscription without any penalty.  If you wish to cancel your new member subscription, you must notify us in writing, by letter or email.

Membership Application

Stage One Application Processing - Submitted Veraccom membership application forms follow a very stringent process before verification is complete. As a guide, we will aim to complete first stage membership verification within three days. There may be times when we cannot conclude this process within three days. There may be a requirement for you to supply us with additional information or the demand in processing new application forms. If we cannot complete this process within the guide times, we will advise you of this by email. As part of these terms and conditions, you authorise Veraccom to use external agencies to carry out identity and property ownership verification checks.

Stage Two Application Processing – Once we have completed stage one application processing, we will contact you to schedule a date and time to complete our onsite verification of your holiday accommodation. As a guide, we expect to achieve our onsite verification assessment within two months of stage one application acceptance. 

If for any reason we are unable to accept you and your property into the membership, we will advise you by email where you will receive a full refund. If the cost to confirm your identity is excessive and to ascertain the legal confirmation documents required to verify, without doubt, the legal ownership of the property, we will advise you. If you are required to pay an additional fee for Veraccom to access this information, you will be able to decide if you wish to proceed with you application at this time.  

If we have any doubts while verifying the validity of the information you have supplied and if there is found to be a risk of potential fraud, we will refer all of our foundations for any such claim to the police authorities for further investigation. 

Membership Cancellation and Renewal

A Veraccom membership is a rolling agreement which will automatically renew upon the anniversary of the application date.

On the due date for renewal, the auto-renew service will charge the payment card which was used to make payment at the application stage or the most up to date payment card we hold information for. Payment card information can be updated in the members account at any time.

The auto-renew service can be cancelled at any time in a members account. 

A renewal notice will be sent in advance of the renewal date by email. For the membership to continue unaffected, member's must ensure sufficient funds are available to cover the cost of the membership fees that will fall due on the renewal date.

If you do not wish to renew your membership, you must take action to cancel your membership. 

If you wish to cancel your membership, you must inform us of your intention to cancel a minimum of thirty (30) working days prior to your membership renewal date.  This notice should be provided directly to us, in writing by letter or email.

It is the member's responsibility to ensure that we have the most up to date correspondence contact information at all times. Failure to do so could result in automatic collection of payment from a bank account or credit card without the member having received the renewal notice, leading the way to unexpected payments coming from your account. Veraccom will not be held responsible for bank charges in any way related to the automatic payment of your membership.

You may cancel your membership at any time after the cooling off period, though no refunds will be provided regardless of the reasons.

Membership Suspension or Termination

Veraccom reserve the right to suspend or terminate membership at any time and for any reason. Any violation of these terms and conditions or the Veraccom Code of Conduct/Code of Ethics/Best Practice Guidance or any reputation risk to Veraccom for what so ever reason would be deemed sufficient foundation for suspension and possible termination of membership on conclusion of any enquiry or investigation.

Where termination of membership is the outcome, no refund will be offered.

Membership Fees

Veraccom reserve the right to make changes to the price of membership subscription fees on an annual basis. We will inform members in the annual renewal notice of the current price for your membership renewal.

Members Features and Benefits

Member’s features and benefits may be subject to change, suspension or withdrawal at any time.

Veraccom will advise the membership of any changes by email or text. Where possible, we will always advise in advance of any changes in the membership offering.

Where we have advised the date or timeline launch of a new member feature or improvement and are subsequently delayed or changed or canceled, Veraccom will not be held liable.

Intellectual Property

The Veraccom website and all that it contains in its entirety is subject to copyright law.

No such copy shall be made for any such reason of any part of the website or the service offering. Any violation of this part of this agreement will result in a legal enforcement where a criminal conviction may be the outcome.

Proprietary Rights

You grant to us an irrevocable, non-exclusive and royalty-free right and license (but not obligation), in perpetuity throughout the world, to use, copy, perform, reproduce, promote, publish, display and distribute any intellectual property and all copyright, in and to, each and every photograph, video, and all information related to your membership property listing. You grant these rights to us free of charge and without any commitment or recourse to Veraccom. 

If you fail to renew or cancel your Veraccom membership at any time you must remove all mention of Veraccom from your ownership and not use the Veraccom name on any marketing collateral, advertisements or any other material what so ever.

You are responsible for determining whether content or information is protected by copyright, trademark, trade secret, right of publicity or other proprietary right. Except for that information which is in the public domain or for which you have been given express written permission you agree not to upload, post, or otherwise transmit any content or information protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity or other proprietary rights or any other harm resulting from such a submission.


Eligibility for membership requires that members must:

  • Be aged 18 years or older
  • Own the accommodation property
  • Only list accurate photo’s and descriptions of the accommodation
  • Make their accommodation available to Veraccom for inspection within the time frame outlined in the membership application and periodically thereafter 
  • Have all reasonable means to allow Veraccom to verify who the member is and the ownership of the accommodation
  • Have a valid credit or debit card 
  • Agree to the auto-renew application (auto-renew may be cancelled at anytime after the member account is live)
  • Have completed the application with total honesty and transparency.
  • Agree to be bound by these terms and conditions in full while your membership is in force

Privacy Policy

All members are required to study and comply with our privacy policy at all times.


You agree to indemnify and hold harmless Veraccom, its officers, directors and agents, from any injury or damage suffered directly or indirectly as a result of your use of your property, including but not limited to:

(i) any claims for injury or damage to person or property arising from a property you own; (ii) any claims for injury or damage to person or property arising from a property transaction to which you are a party; (iii) a violation of the Terms and Conditions of Use by you or anyone using your computer (or account, where applicable); (iv) a claim that any use of the Service by you or someone using your computer (or account, where applicable) infringes any property right of any third party; (v) any misrepresentation by you; or (vii) any breach of any Agreement to be performed by you.

You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable solicitors fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim regardless of jurisdiction.


Veraccom cannot be held responsible for any events that occur as a result of any relationship between members using interrelated features and benefits supplied by Veraccom, specifically accommodation xchange or members marketplace.

Any disputes arising from the use of member’s benefits supplied by Veraccom should be settled between the parties who directly participated in the benefit.

Members shall settle disputes arising out of or relating to the use of such features and benefits by amicable discussion. If this is unsuccessful, Veraccom management may volunteer to assess the arguments of its members and make suggestions for settlement. But, it has no obligation to do so and any recommendation by Veraccom has no binding authority. However, the member may choose to terminate a membership after assessing a dispute in its sole and absolute discretion.

In the event of a termination of a membership due to a dispute, Veraccom has no obligation to offer a refund. Veraccom does not assume any responsibility for subsequent resolution or failure to resolve.

Any member disputes that may have the potential to cause harm to the Veraccom reputation or has the potential to bring the service into disrepute, will be a direct violation of these terms and conditions as stated in the section "Membership Suspension and Termination".

Rights to Assign

Membership of is personal and cannot be assigned, transferred or otherwise.


It is the responsibility of the accommdation owner to ensure that they have adequate insurance coverage in place, that protects: Buildings, Contents, Guests – personal injury and indemnity.

Veraccom members should also consider what insurance is required if they opt in to “Home Xchange” or any other member benefit.

Veraccom membership is supplied with no insurance products or policies

Expectation of Privacy

Veraccom members must be wholly transparent at all times. Rental home owners that use any kind of CCTV, recording device or other devices for reasons of security or other, must advise their guests as part of their rental agreement, show specific details on their property listings and also advise in their own booking terms and conditions.

Any person renting or using the property demands a right to privacy. There are laws guarding the public on this subject and it is your responsibility to ensure you are fully compliant.

Force Majeure

Neither party shall be liable to the other for any delay or non performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot reasonably be planned for or avoided.

In which case, we will deliver as soon as is reasonably possible.


To the fullest extent permitted by applicable laws, none of Veraccom nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Veraccom have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.

If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Veraccom’s total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.


While your membership is in force, you agree to be bound by these terms and conditions. These terms and conditions may be subject to change or modification.

If we at Veraccom modify these terms and conditions of this agreement, we will advise accordingly.