We at Veraccom understand how important your personal information is and your right to privacy.
The statements below set out the basis on how we may use data that we collect from and about you, How we use data you have submitted to us and how we may process and store this data.
Most recent revision date: 1st September 2017
1. What Information We Collect
Most of the information is collected when you interact with us for example when you register to become a member, wish to receive our marketing literature, and newsletters, or to purchase a product or service, enter a contest, sign-up for special offers or complete a survey. We also collect financial and other information about you from a variety of sources including from: references you have provided to us, transactions you have made with or through us, credit reporting agencies, and other financial institutions.
We will ask you to provide information that enables us to complete your request, to provide better service or to offer you products and services we believe you might be interested in.
Information About You - Information essential for fulfilling most registration and membership requests and applications includes:
Information establishing your identity - such as your name, address, phone number, title, business phone number, email address, date of birth, social insurance number or social security number (for tax purposes), and account numbers; Passport details, driving licence details, Identity card detail.
Information to authenticate your identity - such as knowledge-based information (i.e. username, password and account information), biometric information (i.e. signature, fingerprint and voiceprint), device information (i.e. device model, browser type, IP address, security cookie and approximate physical location of device);
Information related to transactions - arising from your relationship with and through us, and from other financial institutions and referencing agencies;
Information you provide on an application - for the provision of our membership products and services, such as your holiday home addresses, information relevant to the authentication of property ownership - such as title deeds, other land registry information, tax documents in relation to the physical property.
Information pertaining to business clients - will include your business name, address, phone number, email address, industry type, financial status and detail(s) on the owner(s), operator(s) and director(s).
Additional information - may be requested to help us determine your eligibility for products and services that we offer.
Providing us with your information is always your choice. However, in dealings involving insurance and related financial services, your decision to withhold particular details may limit or prevent us from providing the products or services you have asked for.
2. How We Share Your Information
We may share your information in the following circumstances:
When We Work Together – We may share information between and among Veraccom, its subsidiaries, and affiliated companies for purposes of management and analysis, decision making, and other business purposes. For example, we may share your information with our subsidiaries and affiliated companies to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings.
When We Work with Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, analytics services, or conducting academic research.
When We Work with Marketing Service Providers – We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you
When You Give Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
When the Information Does Not Identify You – We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites and mobile applications in a manner that does not identify you or may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.
3. How We May Allow Others to Collect Your Information
When you use our websites or mobile applications, we may allow third parties to collect device and usage information and location information across your different devices through mobile software development kits. These third parties collect this information for the following purposes and for other purposes consistent with their own privacy policies:
To Display Ads for Products or Services – We allow some advertising companies to collect this information in order to display ads that are most relevant to you across your different devices and on our own and others’ websites and mobile apps. You can make the choice to opt in or out depending on your personal preferences.
Third Parties Generally - We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the registered users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
4. How we Store and Protect your Information
When you register your personal details to become a Veraccom member, or to receive information from Veraccom, your registered details and are then logged onto our website and secure servers. Any data you give us when you are logged into the website service is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure internet messages are not intercepted. You should be aware, however, that some older browsers cannot use SSL. If your browser does not support 128 bit encryption (or higher) you will not be able to log into the Veraccom website.
Apart from things we do to protect you there are things that you can also do to protect yourself while using our Website. Always ensure you are using a secure internet service; ensure you change your password regularly following the guidance for a strong password; Ensure you don’t give your security details to anyone else at any time.
Our general email enquiry forms are not sent via an encrypted channel and for this reason we ask that you do not include confidential information when using them (such as bank account details).
Messages sent and received via the message service when you are logged into “My Account” via our website are encrypted and therefore secure.
While we use SSL encryption to protect our website user information online, we will use all reasonable endeavours to protect user information off-line. However, any personal details or other information entered onto or submitted through the Site or by email to us is entered or transmitted at the user's risk and we shall not be liable for any such information being intercepted or accessed by any third party without our knowledge.
5. Our Employees
Access to your information is restricted to authorised employees who have a legitimate business purpose for accessing it. For example, when you call us, we carry out an onsite assessment, or email us, designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your requests.
Unauthorised access to and/or disclosure of client information by an employee of Veraccom is strictly prohibited. All employees are required to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal and referral to the relevant police authorities depending on the outcome of an internal investigation.
6. Recording Phone Calls
We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
7. Laws and Legal Rights
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or our Subscription Agreement or to protect the safety and/or security of our users, our Website or the general public.
8. Sale of Business
We use so called ‘session cookies’, which, depending on the settings in your browser, will be deleted when the browser is closed.
10. Children’s Privacy
This website is a general audience membership and search site. We do not knowingly collect information about children. Should a child to whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
11. Accessing your Information
You have the right to request access for the information we hold about you. There is a minimal fee of £10 to cover the costs in providing this information.
13. Safe Use of our Website
Any comments or information requests should be addressed to: Head of Communications. Please refer to the address on the contacts area of our website.