Booking FAQ

Booking FAQ

Our frequently asked questions page is designed to give you further information based on things we get asked most regularly. If you can't find the answer you're looking for here, please email us at info@veraccom.com 

Who is Veraccom?

Veraccom is a new holiday home rental website with a big difference. All the properties you see on our platform have been verified prior to going live, giving you that assurance the properties have been checked and exist. 

Our passion is about offering unique properties for your enjoyment, in great locations, within budgets you will be happy to book. Unlike some other letting websites, Veraccom does not charge a booking fee, so the price you see advertised by our owners is the price you pay. 

What is the Veraccom Trust Badge?

A Veraccom trust badge is awarded to each property once we have completed our verification checks and the property is live on our website. Each property has a searchable identity number on the badge which you can check to ensure it is legitimate. 

Holiday homeowners are advised to display the badge of their own website and those third-party sites they use to market their properties on.

Does Veraccom visit owner properties?

Veraccom carry out a number of verification checks which may include property visits.  

Is the identity of the owner and the ownership of the property verified?

Veraccom verifies the identity of the property owners and the existing of their property using various methods and partner-associates around the world. 

 

How do I book?

Once you have found the accommodation you would like to book you can contact the owner in various ways.

On the accommodation page right-hand side, you will see a purple box titled  "Book Now." Here you will be presented with all the website links the owner's property is associated with, click on the site of your choice where you can contact the owner to make the booking. The owner will highlight the link that offers the best deal for you, which is often their own website.

**It is worth us pointing out, you may be charge booking fees by some third party sites that the property owner has listed.

Choosing from these links is the safest way to book as it ensures you only click links to verified holiday accommodation that the owner has listed.

If you are in any doubt, you can contact us on the live chat box bottom right-hand side of your screen.

How should I pay for my holiday accommodation?

You should avoid paying by bank transfer and only use a credit card as this will offer a limited guarantee should there be any issues, though check with your card issuer first before booking if you are unsure.

 

Is the price per week on the property page accurate?

The accommodation owner is advised to use real-time prices where possible, but some may use an average weekly cost on their property page as this will give an indication of the price range of their property. Owners will advise the seasonal rates in the main description on their property page.

 

Who will my booking contract be with?

The booking contract will be between the booker and the accommodation owner. The accommodation owner will confirm your booking, and they will issue you with their booking contract and terms and conditions. 

You should take the time to read the terms and conditions before paying any fees.

Be sure to check the cancellation and refund policy.

 

 

What will the cancellation period be?

You should check with the owner before booking what the cancellation period will be and ask to see the cancellation policy before completing your booking. 

In most cases, you will be expected to pay a deposit depending on when you book, with the balance to be paid around eight weeks before your arrival date in most cases.

If you need to cancel, the property owners cancellation policy will indicate the amount to be refunded should you need to cancel. But check before confirming your booking.

Always check the small print, before completing and paying.

Transfer links at your destination

Before arranging you transport links from your port of arrival to your final destination, it could be beneficial to speak with the property owners, as their local knowledge and advice could save you time and money if they can advise on a popular transport service.  

Beware of unlicensed transport services as it is likely they will not have adequate licence/insurance to cover should the unthinkable happen.

Arrival and departure times at the accommodation

It is best to agree your arrival and departure times as early as possible with the accommodation owners. Doing this could be beneficial if your arrival and departure times are out with the owners recommended timescales. Be sure to check at the time of booking if additional charges are payable if you're arriving out with the owners specified timescales. 

Arranging your arrival and departure times in advance will also help if you were requesting a late checkout.

 

Additional charges payable

Ensure you confirm in advance of completing any booking if you have any special requirements and if there are any additional charges payable by you for those requirements.

Examples of additional charges would be - use of Aircon; the use of a babies cradle; Use of an electric fan; disability arrangements; additional cleaning etc.